This is Tilgin Solutions’ most extensive support service level. It is intended for customers who have higher requirements on supplier support or that have decided to outsource support in general and the ACS performance specifically.
The PLATINUM service level contains and delivers, in addition to the GOLD level:
- Faster recovery lead-times
- 24/7 phone support
- ACS Health Check (normally a separate service element)
- Assigned PS engineer for closer business relation
- Limited on-site support
- Yearly support re-view on customer premises (locally)