Because we know that selecting a product as vital to your operations as a Management Software is a long-term commitment. Our Auto Configuration Server (ACS), tGem offers a strong vision for any operator to follow, centering on subscriber-centric features, so that tGem and operators work with the same focus: the Best-in-Class service delivery to the end-user.
After a long history of over 10 years of ground-breaking releases, the proud successor of VCM 5, tGem 6, sheds a new skin and is now easier to use than ever.
|The latest version of our management software, tGem 6.4 is following the same path and includes two completely new and unique features – deep monitoring and service automation delivering high value to tech-savvy engineers and helpdesk personnel alike.|
Our value propositiontGem is of course not only about aesthetics but also about performance and perennial solutions. With its advanced subscriber care features coming straight out of the box, tGem 6 allows service providers to do more than simple service provisioning. Auto Configuration Server users are placed in a proactive role when taking the reins of tGem. tGem empowers you to increase customer satisfaction and deploy new services in one click.
tGem helps operators maintain high levels of customer satisfaction thanks to its proactive and reactive subscriber care features. Alarms, Monitoring, and Troubleshooting value-added features together with Intelligent Mass Management design will contribute to keep churn to a minimum amongst your subscriber base.
tGem delivers not only a dramatic churn-reducing factor, but also eases the introduction of new services and the maintenance of your network. tGem will cut down costs related to subscriber calls, subscriber acquisition and eliminate costly truck-rolls and unnecessary device replacements.
With over 10 years of experience in managed telecom deployments, Tilgin offers with tGem a flexible solution suitable for any size of operators, be they new comers in green fields or incumbents. With a scalable architecture, tGem supports up to millions of devices in full redundancy.
Whether you are looking to start with just a zero touch provisioning system or an complete tool to monitor your devices and deliver first in class subscriber care, tGem is the answer.